Arbitron released a study recently on the key indicators of highly rated PPM stations. They surveyed stations in 48 markets and most every format. The gist is that the dominate #1 stations in PPM have a high DAILY CUME and a high number of LISTENING OCCASIONS (getting people to listen more often is more important than listening longer). So, yes you need more listeners to listen more often in order to be #1. I’ve read some blogs who’ve dismissed this as far from enlightening. Bully for them.
As a programmer it gives me more of a focus to dig deeper. (I’ve changed days of week and actual numbers for competitive purposes). My GM and I decided to look at these key indicators closely. We took a 6-month look at each day of the week to see where we are performing the best and worst (based on DAILY CUME for listeners who spend 1:00+ daily with the station). It opened our eyes to new opportunities. We knew our weekends were vulnerable, but we didn’t have a clear sense of how negatively it impacted the DAILY CUME on Monday. It takes a while to get those listeners to come back after we push them out the door on Friday.
We also looked at LISTENING OCCASIONS. We have a relatively high daily occasion count (about 7), but a lower weekly occasions number (about 21). That means when our P1s decide to listen to the station, they are listening and coming back throughout the day. The opportunity is we only get our core listeners about 3 of 7 days per week on average.
So now we have a better sense of what needs done. We need to convert more of P2, P3, and P4 listeners into P1 listeners by giving them a reason to come back more and more often each day of the week. And encourage our current P1s to spend more days per week with us. It involves appointment listening opportunities throughout each day (coming up today at 4:37…) and appointment listening day-to-day (coming up tomorrow at this time…). It also involves creating a relationship with these fans through facebook, twitter, and email blasts. I want all my core listeners thinking about the radio station, when they’re not even listening to the radio station. (That’s a blog entry for another day.)
This research and exercise is a great reminder for me that each minute, each hour, each day, each week is an opportunity to grow ratings. Everything we do – every topic we choose, every promo we air, every news cast, every e-blast, tweet and facebook post matters and can make a difference.
PPM is about four years old and we continue to learn more about how to use the insane amount of information it provides and what strategies to use to maximize ratings. Inside Radio and Research Director Inc. just released a new study on PPM based on the top 30 markets. Research Director Partner Charlie Sislen talked to LarryGifford.com about the study (click here for the full study) and he provides strategic tips for programmers who are struggling in this new world.
One of the findings in the study which may be disturbing to programmers of spoken word formats is that CUME is more important than was first thought. “Everybody knows in the PPM world CUME is important, but when you look at top skewing radio stations they are all really CUME and not TSL driven. We really believe it’s the P1 CUME that’s doing it,” says Sislen.
Sislen notes that play-by-play can help the spoken word format draw in CUME, but it is not a magic bullet; the success of play-by-play depends on the team and the market, and in many cases it can be a detriment. “What a programmer has to recognize is that this event is an important launching point for your radio station to recycle this audience back in. Take them from being P4s and get them into regular listeners. Give them a reason to come in to the other day parts and give them a reason to come back the next day, the next week, some time outside of that play-by-play.”
So how can you win with PPM? Sislen offers the three “C’s” for talk hosts;
“If you’re not crisp, concise and compelling and you’re spoken word, the listener is going to go away, and the moment the listener goes away the PPM knows it.”
For programmers, Sislen stresses the importance of building occasions. “For sports, to put it in perspective, the typical P1 spends 6:44 with the radio station (per week). You get four more occasions (of at least five minutes within a quarter-hour) from those people that 6:44 has gone to 7:44. That’s massive. We’re just talking about your P1s and we’re getting them to come in just four more times in an entire week.”
The other hot issue is clocks. How many spots are you running and where are you running them? Some suggest two breaks per hour straddling the top and bottom quarter-hours and Sislen doesn’t disagree. “In a vacuum, absolutely that’s true. However, we don’t live in a vacuum and the spoken word is different than a music format and you’ve got to know what your competitions clocks are. Study your clocks and make sure you understand the rules that you need to garnish to get credit for a quarter-hour.” Once you figure out your competitors clocks, Sislen says you should be going into content when they go into commercial break. It’s that simple.
Listen to our entire conversation, including the importance of marketing your show and station, how buyers and sellers still need more education and what’s next for PPM.
“Newsflash: commercials aren’t CUME builders.” - Gary Marince, Arbitron
Arbitron recently looked at the top talk stations in the country and found they average an 8.7% daily CUME, an average of 5.8 daily occasions, and a per occasion TSL of 10 minutes.
Top sports stations average 7.3% daily CUME, an average of 5.6 occasions, and a per occasion TSL of 10 minutes.
The results continue to show that efforts to attract new listeners or extend listening from 10 minutes per occasion to longer is actually more challenging and less impactful than increasing the listener occasions per day. Specific time tune-ins and event programming are key to continued success in PPM.
Bad News: When looking at FM band exclusivity among M18+ it has risen the past three years from 58.8% to 61%. That means for a male-focused format at the AM band, on average, you eliminate 2/3 of your potential audience before you open your mic because they never switch from the FM to AM band.
Vulnerability: Transitions are the most vulnerable time of your day; when a host goes from one topic to the next, goes to spots, returns from spots or one show ends and another begins. Programmers and talent need to work together to focus on making these transitions smoothly, quickly and without much fanfare.
Brand: When radio thinks of its brand, we often think of our product. We should think of brand as the relationship we have with our audience. What are you doing to impact or improve their lives? What can they count on you for? Do they think of you when they aren’t listening to the radio?