I’ve started to wonder if twitter is inherently negative. Don’t get me wrong, I love twitter. But, recently I’ve noticed an avalanche of stories involving radio and twitter’s dark side; threats, trolls, listener backlash, industry bullying, and firings over tweets. We talk about it extensively on this week’s radio stuff podcast.
Is it Twitter’s fault?
“You really can’t say it is all twitters fault,” says Lori Lewis, Jacobs Media’s Digital and Social Media Strategist, on the Radio Stuff podcast. “All of these folks are not using Twitter constructively, nor are they using it strategically. So when they shoot off at the mouth, they say in appropriate things, if it just backfires on them or nobody is interacting with them, it’s absolutely not Twitter. It’s every individual’s use of the platform.”
Oh. Okay, so why do this? Why put yourself out there? Why participate in social? And if you choose to do it how do you do it right?
WHY BE SOCIAL? IT’S A RATINGS THING.
“I can’t tell you how many talent I get to work for and their ratings correlate their social use. It’s amazing and could be coincidence, but there is a major market radio station, they have one talent that is a social brand – the midday personality – he outshines the entire radio station weekly after weekly after weekly — he’s always number one. Now, he’s the new person on the radio station. Everybody else is legendary. Everybody’s been there for decades and they don’t participate in any of the social tools and while their ratings are good, isn’t it ironic that the social brand really outshines them?”
AVOID SOCIAL MEDIA AT YOUR OWN PERIL
“You’re just making room for your competitor. You don’t have to Twitter. People don’t have to embrace social, but all you’re doing is making it harder for yourself and making it harder for your future. This is where the puck is going and if you think it’s cute to say you don’t know those apps, you don’t use those platforms – that’s your prerogative, but there’s someone younger and faster ready to take your place.”
USE COMMON SENSE
“It takes skill to humanize a brand and come off naturally. You really should watch your grammar. There is nothing attractive about using the letter ‘u’ for you. We don’t have to look like 12-year-old girls when we are tweeting. I think you have to remember at the end of the day that social is as public as face-to-face and it’s almost louder than it is face-to-face. Because, when your tweet shows up in my live feed and you are cussing or you have bad spelling or grammar or it’s just not funny – it’s just substandard – it’s almost more offensive.”
STUDY THE PLATFORM
“Twitter is the most simple platform of all the social tools out there. Yet, you really have to study it. You really have to listen. Listen to the founders of Twitter, listen to the CEO Dick Costello, and listen to all the VPs of brand development. How are they expecting users to use the platform? And then when you have studied it enough and you have watched people who are really winning on Twitter, you start understanding the strength and you start using twitter appropriately.”
BE ACCOUNTABLE FOR WHAT YOU TWEET
“So many people think the social space is an unrestrictive playground and they can say and do whatever they like. And you know what? You can, but so can your bosses. And if you are the voice of a radio station, if you are the face of a brand, — it doesn’t matter if you are on the air or not on the air – it doesn’t matter who you are, if you have any affiliation with a brand and you say something that is questionable, that gets a rise from a lot of people, your boss also has the right to do and say whatever they wish too. And people really need to get over themselves.
TAKE CONTROL FROM THE TROLLS
“One of my favorite things is just to block people. But there’s no golden rule out there. I see this happen more on Facebook, because the comments lay there more publicly than looking at tweets. There’s no rule that you have to let those comments sit there for everyone to read. Delete that stuff. If it’s inappropriate, if it’s vulgar, if it just doesn’t fit, if it’s weird…there’s no rule that it has to stay. Trolls will bait you and they will get you to say things you would never ever say in public.”
“Give people permission to fail.” – Seth Godin. If people fear failure they won’t take risks, try anything new, and they won’t raise their hand and volunteer, because there is no upside. As a manager, encourage creativity, challenge conventional wisdom and celebrate failures as part of the process of trying.
Don’t ignore your twitter followers and facebook friends. A reply from a radio show or host may make their day. – Nate Riggs
Weclome to the blog. Larry Gifford is a radio management consultant and talent coach. He is available for ongoing or project based consulting for U.S. and International radio groups, stations, and talent
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