Home > Brand, Customer Service, Larry Gifford, Really?, Restaurants, story > I was Kidnapped by Burger King for 45 Minutes

I was Kidnapped by Burger King for 45 Minutes

1024px-Burger_King_Drive_ThruOn Friday, after a day of travel I pulled into a Burger King drive-thru. I was 30 minutes into my 2 1/2 hour drive from the airport to home. I didn’t eat on the plane and needed a quick fueling. The man with the headset took my order and told me to pull up to the first window. I could see him in through the drive-thru window ahead. As always the speaker quality was questionable, but I know this routine.

I thought.

It took 30 minutes to creep 20 feet from the speaker to the first window. The guy was racing around and explaining his cook ran out midway through his shift. He was by himself running drive-thru, front counter and grill.

The problem for me was that I was trapped. Everyone in the drive-thru was trapped. There was no warning of the issues inside the King’s castle: no sign, no notice, and no way out. Once I cued up there were high curbs and shrubbery on either side. Trust me, I contemplated an escape.

When I pulled up for my food, it had been 45 minutes since I ordered. I kindly suggested they might have warned us it would be that long before placing the order.

(wait for it…)

He suggested that wouldn’t be good for business.

Feel free to share your lessons from this story in the comments below.

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